What to Expect at The Recovery Village Indianapolis

While it is highly recommended that most patients schedule their admission in advance, our doors are open to walk-ins needing inpatient rehab. 

Although we highly recommend scheduling your admission in advance to avoid extended wait times, The Recovery Village Indianapolis accepts walk-in patients for our highest levels of substance abuse treatment between 9:00 a.m. and 5:00 p.m. Walking in does not guarantee admission to care. Before you can be admitted, our Recovery Advocates will work diligently to ensure: 

  • Our programs are the right fit for your needs and you’re eligible to start care with us, determined through a pre-assessment
  • Your health insurance coverage is accepted or you’re able to private pay, and you know what costs you may incur
  • You’re willing to start rehab and have all your questions answered about staying with us

What to Expect If You Walk In

Before entering the facility, the reception team may ask a few screening questions to ensure you’re eligible for our rehab services and looking for same-day admission. Our admissions phone line is available for other questions or needs.  

You’ll be welcomed into a waiting area with a special admissions phone line, where you’ll call to complete your pre-assessment, insurance verification and approvals. If approved, you’ll be provided an approximate wait time, as walk-ins are handled between other scheduled patients’ admissions. Admission is not guaranteed. 

While you’re waiting for approval, you can enjoy a comfortable waiting space with a TV, and we’ll keep your luggage secure, off to the side but in your sight.

Once your admission is set to begin, the facility staff will conduct a mandatory search of your person and belongings to maintain the well-being and sobriety of all residents in our facilities. Any items not permitted during treatment will be securely stored until your stay ends. Additionally, occasional searches may occur throughout your stay.

Scheduling your admission in advance is highly recommended, with several benefits:

  • A shorter wait time when you arrive onsite
  • Knowing your rehab costs, what to pack and facility policies before you get there
  • More prep time for your medical team to know what you’ll need, like dietary restrictions or allergies

The Rehab Experience After Admission

At The Recovery Village Indianapolis, patients begin treatment in a program tailored to their needs and may transition to lower levels of care as they progress. Typically, treatment starts with medical detox, followed by either inpatient or intensive outpatient care.

When are walk-ins accepted at your facilities?

Walk-ins are only accepted from 9:00 a.m. to 5:00 p.m. daily.

What if you aren’t the right treatment center for me?

If we cannot admit you at The Recovery Village Columbus, we’ll refer you to another rehab facility we trust that will be a better fit for your needs. Our community outreach team member will work with you for a smooth transition to the next stage of your recovery.

Can you pick me up or arrange a ride to your facility?

Unfortunately, we cannot arrange transportation to or from the facility for walk-ins. If you need assistance with transportation, call us to schedule your admission.

What luggage or items should I pack with me?

At most facilities, only one (1) piece of luggage will be accepted. Remember that our team must review your luggage and securely store any contraband items for the duration of your stay. You can find our packing list and policies online.

What happens to my belongings while I’m waiting for admission?

Your luggage will be kept separate from you while you wait for admission approval, unopened and still in your sight. This is important for patient safety and maintaining a substance-free environment. If you’re unable to start treatment with us, your luggage will be returned to you unopened. If you are accepted for admission, a thorough search of your luggage will be necessary before starting care.

Will I be able to start treatment immediately?

Scheduled admission appointments are prioritized over walk-ins, so there may be a wait time after you’ve been approved. An estimated wait time will be provided but is not guaranteed.

Our Recovery Advocates can answer your questions about our addiction treatment programs and life at The Recovery Village Indianapolis.

Let your intake coordinator know you want to speak to a Recovery Advocate when you call.

Nearly all health insurance plans require you to pay some out-of-pocket costs in order to access your healthcare benefits (collectively, the “Patient Responsibility”).

Your individual Patient Responsibility will vary. 

An intake coordinator will review your Patient Responsibility with you when you’re admitted or as soon as you are medically stable. They will explain the deductible is due during admission and that the co-insurance amount and out-of-pocket balance will be bill and paid for once services are complete. Onsite financial counselors will review your financial responsibility again during treatment with case managers who can help you navigate FMLA and short-term disability.

It is your responsibility to check with your insurance provider prior to admitting at The Recovery Village Indianapolis to make sure you understand your individual benefits plan. Please note that your insurance plan may not be a “participating provider” with The Recovery Village Indianapolis. You are responsible for all non-covered and out-of-pocket costs related to your treatment stay.

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What To Expect

When you call our team, you will speak to a Recovery Advocate who will answer any questions and perform a pre-assessment to determine your eligibility for treatment. If eligible, we will create a treatment plan tailored to your specific needs. If The Recovery Village is not the right fit for you or your loved one, we will help refer you to a facility that is. All calls are 100% free and confidential.

All calls are 100% free and confidential.